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My HP4280 only prints a few lines of documents i am trying…

My HP4280 only prints...

My HP4280 only prints a few lines of documents i am trying to print. Inke levels are great

Technician's Assistant: What's the make/model number of your printer? How old is it?

HP C4280 - it's about 10 years old BUT it has very low mileage. Rarely used

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

MAC

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

It printed just fine forever. I was away for a couple of months and when I returned home I just noticed it's become an issue

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Answered in 5 minutes by:
9/20/2017
Josh
Josh, Technician
Category: Printers
Satisfied Customers: 22,242
Experience: 5+ years as Tech
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Please remove all of the ink cartridges

Take a lint free cloth and use a little distilled water to clean the bottom of the copper contacts

Allow them 5 minutes to dry then insert back in and try to print again

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Customer reply replied 11 months ago
ok let's go
Customer reply replied 11 months ago
That's not the problem at all. The partially printed documents are clear legible. THE PROBLEM IS THAT THE PRINTER IS MISSING MOST OF THE TEXT IN THE PRINTED DOCUMENT.

I understand the issue. Please follow my steps...

Please remove all of the ink cartridges

Take a lint free cloth and use a little distilled water to clean the bottom of the copper contacts

Allow them 5 minutes to dry then insert back in and try to print again

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Customer reply replied 11 months ago
I don't have distilled water in the house. Reverse Osmosis water, no distilled water.

You can use the water that you have in your house

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Customer reply replied 11 months ago
ok i will be right back

Okay; thank you.

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Customer reply replied 11 months ago
They are drying. It will take another minute
Customer reply replied 11 months ago
Before I contacted you I attempted to print off an email. the only thing in the email that printed were the email addresses. The body of the email is missing.
Customer reply replied 11 months ago
I think I can put the cartridges back in now

Let me know how it goes

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Customer reply replied 11 months ago
OK, It's better but not perfect.some of the text is cut off
Customer reply replied 11 months ago
I would imagine it needs more cleaning

Yes, please try cleaning it a little more.

Also, you can try cleaning the print head (where the cartridges sit in the printer)

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Customer reply replied 11 months ago
print heads being cleaned

Great; let me know how it goes.

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Customer reply replied 11 months ago
Ok it's fine

Everything okay now?

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Customer reply replied 11 months ago
test page printed perfectly

Awesome!

Please use the star rating at the top to rate our session as 5 stars and press Submit

Josh
Josh, Technician
Category: Printers
Satisfied Customers: 22,242
Experience: 5+ years as Tech
Verified
Josh and 87 other Printers Specialists are ready to help you
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