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Well, the printer rollers make an awful squeaking noise. I…

Customer Question
Well, the printer rollers...

Well, the printer rollers make an awful squeaking noise. I have a 3620 Pixma

Technician's Assistant: Can you guesstimate how old the Pixma is? And has this happened before?

It's about a year old and no, it has not happened before

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Toshiba pc windows 10

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I noticed it today. There was a paper jam yesterday that I removed from the rear.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I can't think of anything.

Submitted: 8 months ago.Category: Printers
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Answered in 3 minutes by:
9/19/2017
Technician: Kris R, Computer Hardware Engineer replied 8 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,547
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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John
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5,081
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Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

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