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My officejet 6100 will only print in black and, officejet…

My officejet 6100 will...

My officejet 6100 will only print in black and white

Technician's Assistant: Can you guesstimate how old your OfficeJet is? And just to clarify, what's the exact model?

Officejet 6100 eprinter, 2-3 years old

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC, Windows 10

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I got a low ink message, cyan I think. I chose the print in black only option and then replaced the color cartridges

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Answered in 1 minute by:
9/19/2017
Josh
Josh, Technician
Category: Printers
Satisfied Customers: 21,963
Experience: 5+ years as Tech
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Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Did you choose the option to print black/white on the computer?

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Can I connect to your computer to fix the issue?

Josh
Josh, Technician
Category: Printers
Satisfied Customers: 21,963
Experience: 5+ years as Tech
Verified
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