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crash2199
crash2199, Technician
Category: Printers
Satisfied Customers: 20213
Experience:  5+ years as Tech
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My officejet 6100 will only print in black and, officejet

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my officejet 6100 will only print in black and white
JA: Can you guesstimate how old your OfficeJet is? And just to clarify, what's the exact model?
Customer: officejet 6100 eprinter, 2-3 years old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC, Windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: I got a low ink message, cyan I think. I chose the print in black only option and then replaced the color cartridges
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: no

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Did you choose the option to print black/white on the computer?

Customer: replied 1 month ago.

Can I connect to your computer to fix the issue?

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