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I can't get my Pixma MP280 to scan. It will print, however.

Customer Question
Hi, I can't get...

Hi, I can't get my Pixma MP280 to scan. It will print, however.

Technician's Assistant: What is the machine's exact make and model? And can you guesstimate how old it is?

3 years old possibly Canon Pixma MP280

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC Windows 10

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Never has scanned on this new computer

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

The "quick view" for the printer on my desktop shows other options but nothing in the scan section

Submitted: 11 months ago.Category: Printers
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Answered in 2 minutes by:
9/19/2017
Technician: Kamil Anwar, Technician replied 11 months ago
Kamil Anwar
Kamil Anwar, Technician
Category: Printers
Satisfied Customers: 7,080
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

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Customer reply replied 11 months ago
remotely if needed
Customer reply replied 11 months ago
Ok, I didn't know it would cost more
Technician: Kamil Anwar, Technician replied 11 months ago

Your payment for the remote service has failed.

Please contact customer service on***@******.*** or

call them on +1(###) ###-####to clarify the payment issue.

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Customer reply replied 11 months ago
You can walk me through it then
Technician: Kamil Anwar, Technician replied 11 months ago

Go to control panel and troubleshoot the printer.

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Customer reply replied 11 months ago
Ok this is a new computer...
HP
Customer reply replied 11 months ago
There is no troubleshoot
Technician: Kamil Anwar, Technician replied 11 months ago
  • Open control panel
  • Open hardware and devices
  • Right Click the printer
  • Select troubleshoot
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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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