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The printer won't printer, I get error code 0x97, what do I…

Customer Question
The printer won't printer...

The printer won't printer, I get error code 0x97, what do I need to do. I

Technician's Assistant: Just to clarify, have you double-checked the code? And what is the exact make and model of your machine?

Yes, I have tried numerous time, have turned printer off and on. The printer is Epson workforce wf-3640

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Pc dell

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Over 1 month ago, just haven't tried using it for a couple of weeks again

Submitted: 8 months ago.Category: Printers
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Answered in 5 minutes by:
9/19/2017
Technician: Josh, Technician replied 8 months ago
Josh
Josh, Technician
Category: Printers
Satisfied Customers: 21,811
Experience: 5+ years as Tech
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Technician: Josh, Technician replied 8 months ago

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

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Customer reply replied 8 months ago
It went through a lot of configuration noises, but until I try to print I don't know about an error message
Technician: Josh, Technician replied 8 months ago

Please try to print

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Customer reply replied 8 months ago
okay, what now, you will have to call the phone number I don't text
Customer reply replied 8 months ago
Well, what now?
Technician: Josh, Technician replied 8 months ago

Please try to print

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Customer reply replied 8 months ago
Are we finished? Shall I turn this site off? Please answer
Technician: Josh, Technician replied 8 months ago

Please try to print

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Technician: Josh, Technician replied 8 months ago

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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Josh
Josh
Josh, Technician
Category: Printers
Satisfied Customers: 21,811
21,811 Satisfied Customers
Experience: 5+ years as Tech

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