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Had a paper jam. Removed jam but now printer start button…

Customer Question
Had a paper jam...

Had a paper jam. Removed jam but now printer start button does not work

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

HP Photosmart 7525 probably 5 years

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Toshiba PC

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

As stated. Had paper jam. Removed paper and immediately after /on/off button not working.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No thank you

Submitted: 11 months ago.Category: Printers
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Answered in 11 minutes by:
9/19/2017
Technician: Russell H., Printer and Office Tech replied 11 months ago
Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 12,951
Experience: 11+ yrs experience, inkjets & lasers, from huge to portable
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.

What currently shows on the printer's display, please?

And, try unplugging the printer from the power, then leaving it that way for 2 to 10 minutes or longer, then plugging it in to power again (and turning it Off if necessary.)

Does that help? if not I will have further advice to offer.

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Shefin

Shefin

Printer and Office Equip. Specialist

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Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

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11+ yrs experience, inkjets & lasers, from huge to portable

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Andy

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11yr exp, Comp Engg, Internet expert, Web developer, SEO

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Electronics engineer with 7+ years of experience in repairing office equipments & printers

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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