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Hp envy does not print, about 2 years, pc, i changed

Customer Question
Hp envy does not...

Hp envy does not print

Technician's Assistant: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?

About 2 years

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Pc

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I changed cartridges

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Printeris in error state

Submitted: 11 months ago.Category: Printers
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Answered in 5 minutes by:
9/19/2017
Technician: Josh, Technician replied 11 months ago
Josh
Josh, Technician
Category: Printers
Satisfied Customers: 22,305
Experience: 5+ years as Tech
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Technician: Josh, Technician replied 11 months ago

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

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Technician: Josh, Technician replied 11 months ago

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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Category: Printers
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