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It's saying that the Tray 1 is empty but there is paper in…

Customer Question
It's saying that the...

It's saying that the Tray 1 is empty but there is paper in it.

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

Oki MB 471 about 5 years old

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC and Windows

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

It's been an issue for about a week with a rare paper jam notice before that.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

If it can't be fixed, I want a printer that uses the same size cartridge since I have extras of them.

Submitted: 11 months ago.Category: Printers
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Answered in 15 minutes by:
9/19/2017
Technician: Kris R, Computer Hardware Engineer replied 11 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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