Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have one color that will not print on my Canon Pixma

Customer Question
Hello. I have...

Hello. I have one color that will not print on my Canon Pixma MG6620. The larger black cartridge. I have tried the clean cycles multiple times and changed to a new ink cartridge and it's the same. FYI I am using edible inks, if that makes a difference.

Technician's Assistant: What is the exact make and model of your printer? And what kind of cartridges are you using?

Canon Pixma MG6620. Ink is from Supricolor.

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC and I have the latest windows.

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

It happened last week. It had been working perfectly fine all morning. In the afternoon I tried to print another picture and suddenly the black wouldn't print.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

NOo

Submitted: 11 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 5 minutes by:
9/19/2017
Technician: Richard, Technician replied 11 months ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,537
Experience: Printer and scanner problem resolver for over 15 years
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
Canon pix a mg6821 wouldn't copy yesterday but would print
Canon pix a mg6821 wouldn't copy yesterday but would print from tablet and now won't do either today. I got a few horizontal black lines the first time I tried. Now blank pages. … read more
Patrick Evans
Patrick Evans
Network Engineer
MS
125 satisfied customers
My Canon Pixma MG2922 printer only prints documents in color
My Canon Pixma MG2922 printer only prints documents in color rather than black ink despite having new black and color cartridges recently installed. … read more
Steve Asher
Steve Asher
AAS Network Infrastructure
177 satisfied customers
I have a Canon MG6620, just changed the cartridges for the
I have a Canon MG6620, just changed the cartridges for the first time and now it will not print, although it goes through the motions of printing. It's as if I have let the cartridges run out. I tried… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
My Canon iP5200 has suddenly stopped printing in &W. It
My Canon iP5200 has suddenly stopped printing in B&W. It prints in color just fine. I have use isopropyl alcohol to clean the printer head basket and II have changed the PGBK ink cartridge with a new … read more
Tech Ben
Tech Ben
Information Systems Manager
Bachelor\u0027s Degree
262 satisfied customers
WILL NOT PRINT COLORS WITH NEWLY INSTALLED CYAN AND MAGENTA
WILL NOT PRINT COLORS WITH NEWLY INSTALLED CYAN AND MAGENTA CARTRIDGES PRINTS ONLY YELLOW AND BLACK … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
578 satisfied customers
My Pixma MG6200 which I have dearly loved after having MANY
My Pixma MG6200 which I have dearly loved after having MANY HP's, has been printing with the magenta color rather than the black (and it alone is almost completely used up). I can get it to print blac… read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
1,131 satisfied customers
I just bought a Canon MG6620 printer with edible ink cartridges
I just bought a Canon MG6620 printer with edible ink cartridges (to print on frosting sheets). The printer is installed and the image that I am trying to print is pink. However, the printer will only … read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
1,131 satisfied customers
I have an HP Officejet 4500 Wireless printer. When I turn my
I have an HP Officejet 4500 Wireless printer. When I turn my printer on, the message scrolling across the front of the screen is, "Print cartridge problem: (black). Refer to device documentation to tr… read more
DrKlahn
DrKlahn
Principal Systems Engineer
Bachelor's Degree
615 satisfied customers
I own a Canon Pixma 3220 printer. Last week I changed the
I own a Canon Pixma 3220 printer. Last week I changed the ink cartridges. Since then, the black prints 1/2 letters or none, but mostly partial ones. HELP!!! ***** ***** *****@******.***… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
My Pixma IP4200 printer suddenly fails to print colour - black
My Pixma IP4200 printer suddenly fails to print colour - black is OK. All reservoirs are full and cleaning cycles make no difference - no colour on test sheet. Makes printing noise as if printing norm… read more
Michael
Michael
Appliance Repair Technician
Bachelor's Degree
3,516 satisfied customers
Canon Pixma ip90 printer: Replaced blk ink cartridge (2x)
Canon Pixma ip90 printer: Replaced blk ink cartridge (2x) and all blk printing show lines within the text (unreadable.) Color printing works perfectly. Tried software ink head cleaning & test showed H… read more
Handy--Andy
Handy--Andy
Technical
HND Computer Studies
957 satisfied customers
Red, blue and yellow ink does not print solid. Leaves lines
Red, blue and yellow ink does not print solid. Leaves lines in the words. Black seems to be okay. Have tested the ink cartridges on another computer and they work perfectly. Seems like its not getting… read more
Handy--Andy
Handy--Andy
Technical
HND Computer Studies
957 satisfied customers
Ref. PIXMA MP830 After multiple deep cleaning cycles, even
Ref. PIXMA MP830 After multiple deep cleaning cycles, even with new color ink tanks and over several days, white stripes appear on all color printed patterns. PGBK is okay. Help!!… read more
Richard
Richard
Retired
Associate Degree
1,593 satisfied customers
my canon pixma mp620 was purchased 9/10/09. I registerd on-line
my canon pixma mp620 was purchased 9/10/09. I registerd on-line on 9/14/2009. The serial number is XXXXX 96802. We have been VERY happy with our Canon printer until 2 days ago. The printer prints only… read more
Mary
Mary
Digital Printing Consultant
Master\u0027s Degree
248 satisfied customers
Canon printer not printing in any color except black. Why?
Canon Pixma 560S: Suddenly my printer won't print in any color, except black. I have cleaned and deep cleaned heads without any results. The cartridges are all full and ink is coming out of all of the… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
My Canon PIXMA MP600, purchased May, 2007, does not print colors
My Canon PIXMA MP600, purchased May, 2007, does not print colors correctly. I have replaced all of the ink tanks except the larger black one, have done head cleaning, and print head deep cleaning twic… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
Im using PIXMA Pro 9000 and suddenly all my prints are looking
I'm using PIXMA Pro 9000 and suddenly all my prints are looking like black/blue duotones. Any suggestions you have will be hugely appreciated! Dick Buckley - Marblehead, MA… read more
JeffreyLDyer
JeffreyLDyer
Bachelor\u0027s Degree
243 satisfied customers
10/11/09 -- For weeks I cant print black on my Canon PIXMA
10/11/09 -- For weeks I can't print black on my Canon PIXMA MP 780 - has worked perfectly for a couple years until now. Black flows from the 2 black cartridges - I cleaned, even changed black cartridg… read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x