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Using Microsoft Word on an iPad Pro, I am trying to print a…

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Using Microsoft Word on an...
Using Microsoft Word on an iPad Pro, I am trying to print a document that is 329 pages and I keep getting an error message saying "This version of Word can't print documents with multiple page sizes." As far as I know, all the pages are the same size!
Submitted: 8 months ago.Category: Printers
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Answered in 22 minutes by:
9/18/2017
Technician: Ricky Expert, Computer Hardware Engineer replied 8 months ago
Ricky Expert
Ricky Expert, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 933
Experience: 4+ Years in Tech Support
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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Technician: Ricky Expert, Computer Hardware Engineer replied 8 months ago

When you select print, does a menu come up with different print options?

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Customer reply replied 8 months ago
Only choice is AirPrint. After I click on that get the error message
Customer reply replied 8 months ago
We are on the cellular connection, no wifi unless I use. My phone for wifi.
Customer reply replied 8 months ago
Other documents in the same format are printing fine.
Technician: Ricky Expert, Computer Hardware Engineer replied 8 months ago

Thank you. Which version of Word is this? Is it always updated and maintained to the latest version?

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Customer reply replied 8 months ago
Not sure, but I just did the latest update this afternoon
Customer reply replied 8 months ago
Version 2.5
Technician: Ricky Expert, Computer Hardware Engineer replied 8 months ago

Okay, there must be one or more pages in your document with a different page size. You would not be able to tell by looking at it. Unfortunately, page sizes cannot be changed in the iOS version of Word. You will need to do it on a computer. Do you have a computer with Word you can transfer the file to?

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Customer reply replied 8 months ago
No, we tried to transfer the file to drop box and it did not work, it failed.
Technician: Ricky Expert, Computer Hardware Engineer replied 8 months ago

Are you able to email it to yourself?

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Customer reply replied 8 months ago
It says email with Outlook and I do not have Outlook on the ipad
Customer reply replied 8 months ago
Just tried and Outlook wiped the file out - did not send.
Technician: Ricky Expert, Computer Hardware Engineer replied 8 months ago

Try this:

Tap the Share icon and then tap Copy Link. Then Paste the link into an email to yourself

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Customer reply replied 8 months ago
Copy Link is not highlighted, so I can not choose it.
Technician: Ricky Expert, Computer Hardware Engineer replied 8 months ago

It must not be on OneDrive. Did you create this document on your iPad?

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Customer reply replied 8 months ago
No, I got it from Dropbox that was sent to me. I have edited it, but did not change any of the page sizes.
Technician: Ricky Expert, Computer Hardware Engineer replied 8 months ago

Have you tried more than once to transfer it back to Dropbox?

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Customer reply replied 8 months ago
I tried saving the document to Dropbox, but it took to long and timed out - the circle thing just kept on spinning
Technician: Ricky Expert, Computer Hardware Engineer replied 8 months ago

Perhaps try it once more? Otherwise, I'm afraid you will need to go to another computer, get the document from the original Dropbox link, and re-edit it.

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Customer reply replied 8 months ago
We have. Is there anyone else that might be able to help. I hate to have to re-edit this whole document!
Technician: Ricky Expert, Computer Hardware Engineer replied 8 months ago

Alright, I will open this up to another expert who may be able to further assist you. Thank you for your patience.

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Technician: Richard, Technician replied 8 months ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 45,395
Experience: Printer and scanner problem resolver for over 15 years
Verified

Hi there and welcome

If you try to print the original document, does that print? The one before you edited it?

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Richard
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 45,395
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Experience: Printer and scanner problem resolver for over 15 years

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