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HP ofice jet proX476dw mfp scanner is scaning with a dark…

Customer Question
HP ofice jet proX476dw...

HP ofice jet proX476dw mfp scanner is scaning with a dark column down the page

Technician's Assistant: What is the machine's exact make and model? And can you guesstimate how old it is?

HP Officejet prox476dw MFP

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

MYOB accountants office

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Approx 1 month

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Adjust the scanner so the dark columns are not printed

Submitted: 11 months ago.Category: Printers
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Answered in 24 minutes by:
9/18/2017
Technician: Kris R, Computer Hardware Engineer replied 11 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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