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Every 1-1/2 inches a band blots out what should be printed.

Customer Question
Every 1-1/2 inches a...

Every 1-1/2 inches a white band blots out what should be printed.

Technician's Assistant: What's the make/model number of your printer? How old is it?

Workforce 2540. Maybe 1-1/2 years old.

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

MacBook Air. Sierra OS

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Today. I'm printing as usual and and article suddenly was unreadable.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Not really.

Submitted: 11 months ago.Category: Printers
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Customer reply replied 11 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 11 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 11 months ago
Cancel this order.
Answered in 15 minutes by:
9/18/2017
Technician: Nathan, Engineer replied 11 months ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 31,471
Experience: Computer networking/repair. 12+ years experience.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

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Customer reply replied 11 months ago
Cancel this order
Technician: Nathan, Engineer replied 11 months ago

You may go to the account/help page to do that, posting here does not affect billing.

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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