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I cannot get the cartridge in the printer. It is a 245XL and…

Customer Question
I cannot get the...

I cannot get the cartridge in the printer. It is a 245XL and I am unable to insert it.

Technician's Assistant: What is the exact make and model of your printer? And what kind of cartridges are you using?

Serial #RNCK10405

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Canon Multifunction Printer - Serial #RMCK10405 "PIXMA" is on tio of printer.

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I had not used the printer for a couple of weeks or longer, but I have never had a problem. It worked perfect until I ran out of a cartridge and then tried to put in a new one.

Submitted: 8 months ago.Category: Printers
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Answered in 1 hour by:
9/18/2017
Technician: Kris R, Computer Hardware Engineer replied 8 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,547
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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John
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5,081
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Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

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