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I have a D7360 printer. I changed to Yellow Cartridge. It…

Customer Question
I have a D7360...

I have a D7360 printer. I changed to Yellow Cartridge. It shows full on the display gauge also I ran a test page and the yellow block ran fine. When I try to run a copy from my computer it tells me "Black Only" yellow is empty. Not so. I need a suggestion

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

HP Photosmart D7360 8 years

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC Vista Business

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

This is doing this 2 weeks. It never happened before. All I did was change the Yellow cartridge to a new one.

Submitted: 11 months ago.Category: Printers
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Answered in 8 minutes by:
9/18/2017
Technician: Dustin, Printer Repair Specialist replied 11 months ago
Dustin
Dustin, Printer Repair Specialist
Category: Printers
Satisfied Customers: 14,274
Experience: A deep understanding and technical prowess in the finer points of printing and printer repair. Also worked in The US Army as A Network Switching Systems Operator/Controller
Verified

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

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Shefin, Printer and Office Equip. Specialist
Category: Printers
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