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I have a Envy 7640 and don't know how to print envelopes.

Customer Question
I have a Envy...

I have a Envy 7640 and don't know how to print envelopes. Please help.

Technician's Assistant: What's the make/model number of your printer? How old is it?

It's Envy 7640, less than 2 years old.

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

MacBook Pro, purchased less than a month ago. I believe it's OS 11, but am not sure.

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I used MS office to layout the #10 envelope. Every time I feed the envelope, it prints the info on 8 1/2 X 11 paper.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

That's it. Everything else works fine!

Submitted: 1 year ago.Category: Printers
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Answered in 6 minutes by:
9/18/2017
Technician: Dustin, Printer Repair Specialist replied 1 year ago
Dustin
Dustin, Printer Repair Specialist
Category: Printers
Satisfied Customers: 14,279
Experience: A deep understanding and technical prowess in the finer points of printing and printer repair. Also worked in The US Army as A Network Switching Systems Operator/Controller
Verified

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

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Technician: Dustin, Printer Repair Specialist replied 12 months ago

It may be a bit simpler and easier if you and I connect through a secure remote assistance. With that, I will be able to connect to your computer from here and work on repairing the issue personally. This can save a lot of time and if your not very fluent with computer repairs this is the best option.

Our secure remote assistance is guaranteed meaning if I cant solve the issue then you will be entitled to a full refund of all fees. Would you like to try a remote assistance session or would you prefer to continue via written support alone?

Thank you for your response,

Dustin S

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Shefin, Printer and Office Equip. Specialist
Category: Printers
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