Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I had a trial for 2 weeks which are over. I can not print…

Customer Question
I had a trial...

I had a trial for 2 weeks which are over. I can not print any more. How can I pay to get a permanent service? Thanks. I am only waiting for an answer.

Technician's Assistant: When we are ready I'll take you to the appropriate web page. What's the make/model number of your printer? How old is it?

A printer

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Brother HL L2320 D

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

3 days

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No. I want just to print my work.

Submitted: 11 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 3 minutes by:
9/18/2017
Technician: Dustin, Printer Repair Specialist replied 11 months ago
Dustin
Dustin, Printer Repair Specialist
Category: Printers
Satisfied Customers: 14,278
Experience: A deep understanding and technical prowess in the finer points of printing and printer repair. Also worked in The US Army as A Network Switching Systems Operator/Controller
Verified

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Ask Your Own Printers Question
Technician: Dustin, Printer Repair Specialist replied 11 months ago

With what specific company, software or service is it that you had a free trial that you wanted to extend?

Also, as far as printing I need to know the following.

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

Ask Your Own Printers Question
Customer reply replied 11 months ago
I all read pay 5$ without getting anything.NO. I can not pay 52$.
Technician: Dustin, Printer Repair Specialist replied 11 months ago

In that case, here is the refund link

http://ww2.justanswer.com/help/how-can-i-request-refund-0

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
There was a thunderstorm/power outage here a few days ago or
There was a thunderstorm/power outage here a few days ago or so and since then the Brother MFC-J4620DW has not worked. I'd appreciate an american agent if possible … read more
Kennen McCarthy
Kennen McCarthy
President
CET Electronic Technician
40 satisfied customers
I have a HL 1110 which has been working until now. HL 1110
I have a HL 1110 which has been working until now. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I just installed a new cartridge HL 630 for my Brother
I just installed a new cartridge HL 630 for my Brother Hl-L2380. I have never … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Just bought new wireless laser printer. Brother HL-L2390DW.
Just bought new wireless laser printer. Brother HL-L2390DW. Don't know how to hook up … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
I can't get the red light on error to go off. Tried
I can't get the red light on error to go off. Tried unplugging the printer and plug back in. Brothers HL-227ODW. It had been jammed with a piece of paper which we just pulled out. … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
My brother laser printer doesn't print consistently when is
My brother laser printer doesn't print consistently when is push the print button. It is better after I reloaded the printer driver. Any suggestions? … read more
Tech Ben
Tech Ben
Information Systems Manager
Bachelor\u0027s Degree
262 satisfied customers
I just got a "new to me" computer that was cleaned up by the
i just got a "new to me" computer that was cleaned up by the computer store. They called it a clean install. There is minimal software on it. Windows 10. I have a Brother HL-4040CN printer that I want… read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
1,131 satisfied customers
My Brother HL 2170 W printer stopped printing this afternoon
My Brother HL 2170 W printer stopped printing this afternoon and the error light has been flashing red. Print jobs are in a queue and the message I get is that the printer is out of paper. But it is n… read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
2320-D. Constant issues with drivers..."USB Device not
2320-D. Constant issues with drivers..."USB Device not recognized". I checked under Programs, nothing from Brother shows up. I tried to install new drivers from the site, and it says "Drivers are alre… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
All lights are blinking on the printer brother hl 5050, it
all lights are blinking on the printer brother hl 5050 … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,398 satisfied customers
My HL2040 printer is now around seven years old and has been
My HL2040 printer is now around seven years old and has been oly lightly used. But I loved its reliability until now. It developed a slight glitch a couple of months ago in that the red light would go… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
2009 MacBook Pro with OSX 10.9.5. Connected by USB to
Customer: 2009 MacBook Pro with OSX 10.9.5. Connected by USB to Brother HL-2170W (laser b&w) and connected by home WiFi to Brother HL-3170CDW (laser color). Prints web pages just fine to HL-2170. ****… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
Just bought your printer MFC-J6920DW (our first purchase of
Just bought your printer MFC-J6920DW (our first purchase of a Brother device), Not sure on wireless networking? Is it better to use a direct ethernet connection rather than a wireless router connectio… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
Brother HL-4570CDW - How can I manually adjust the color
Brother HL-4570CDW - How can I manually adjust the color density. I have tried following Brother instructions and also talked with a Brother tech but when he found out was not using Brother toner, he … read more
Carl L
Carl L
Owner/CEO
Vocational, Technical or Trade Scho
627 satisfied customers
I have a Brother HL-2035 which is about 18 months old. For
I have a Brother HL-2035 which is about 18 months old. For a week or two the toner light has been flashing but today it stayed on and the printer won't print. I've tried filling the cartridge and also… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I purchased a inexpensive brother printer about six weeks ago.
I purchased a inexpensive brother printer about six weeks ago. I have always bought an HP printer and have been totally happy with HP. This brother printer has used two toner cartridges (I just put a … read more
Tim W.
Tim W.
Computer Support Specialist
Associate Degree
1,045 satisfied customers
After upgrading both my iPad and my iPhone, cannot figure out
After upgrading both my iPad and my iPhone, cannot figure out how to print to my Brother HL-4070CDW. Can you explain?… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
Brother hl-4070cdw unable to print error message 6a. For over
Brother hl-4070cdw unable to print error message 6a. For over 2 weeks now, same recurring problem and printer out of commission. It will not print. When I turn it on, it does self-diagnostic, then ret… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x