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It will not copy. i think it's 13 years old Canon MP830, I'm…

Customer Question
It will not copy. ...

It will not copy.

Technician's Assistant: What's the make/model number of your printer? How old is it?

I think it's 13 years old Canon MP830

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

I'm trying to copy a check on the plate

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Today.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I changed out the ink cartridges a few days ago. It worked fine after I changed them.

Submitted: 11 months ago.Category: Printers
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Answered in 9 minutes by:
9/18/2017
Technician: Nathan, Engineer replied 11 months ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 31,358
Experience: Computer networking/repair. 12+ years experience.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

What happens when you try to copy or print? Do you get any error messages? Or does it try to print and goes through the motions but outputs a blank page?

Ask Your Own Printers Question
Customer reply replied 11 months ago
I want a refund.
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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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