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I have a WF 3620 with error message 0xF1. when I call tech…

Customer Question
I have a WF...

I have a WF 3620 with error message 0xF1. when I call tech support they want me to turn over control of my computer to them find a virus -- really, for a printer issue?

Technician's Assistant: Just to clarify, what's the exact make and model of your machine?

Epson WF 3620

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Mac with Sierra 10.12.6

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Printer was working fine an hour before I got the message. no issues

Submitted: 11 months ago.Category: Printers
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Answered in 5 minutes by:
9/18/2017
Technician: Richard, Technician replied 11 months ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,537
Experience: Printer and scanner problem resolver for over 15 years
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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