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My Brother MFC-J870DW has suddenly stopped printing my bank…

Customer Question
My Brother MFC-J870DW has...

My Brother MFC-J870DW has suddenly stopped printing my bank payments...help!

Technician's Assistant: Can you guesstimate how old your Brother is? And just to clarify, what's the exact model?

It's about 19 months old & has been working perfectly earlier this morning & the exact model is MFC-J870DW

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

I have a brand new HP 27_A070A AI0 BLK DNX PC W2T92AA

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

It just decided to stop printing as it had been printing well

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Not that I can think of

Submitted: 11 months ago.Category: Printers
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Answered in 5 minutes by:
9/18/2017
Technician: Nathan, Engineer replied 11 months ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 31,418
Experience: Computer networking/repair. 12+ years experience.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Are other documents or photos working still?

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Technician: Nathan, Engineer replied 11 months ago

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

Nathan

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Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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