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My Epson XP-410 is not printing my documents that I have…

Customer Question
My Epson XP-410 is...

My Epson XP-410 is not printing my documents that I have printed many previous times. It did print a new document. What is going on?

Technician's Assistant: What's the make/model number of your printer? How old is it?

It is an Epson XP-410. About a year old, if that.

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC Win. 10

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

My printer was out of ink. I have replaced the ink and made other copies of new documents, but my old ones won't print?

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

It makes no sense that it will print one thing and not another.

Submitted: 8 months ago.Category: Printers
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Answered in 6 minutes by:
9/18/2017
Technician: Michelle, Printer Expert replied 8 months ago
Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 5,938
Experience: B.Sc. Computer Science with Honors
Verified

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

how is the printer connected to computer..usb cable or wifi

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Customer reply replied 8 months ago
usb
Customer reply replied 8 months ago
No.
Customer reply replied 8 months ago
I don't need a trial. And I don't have $39.
Technician: Michelle, Printer Expert replied 8 months ago

thanks for the info. if i get this correct you are only facing problems printing documents that you have printed previously as well

new ones print fine

is that corret

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Technician: Michelle, Printer Expert replied 8 months ago

since when has this problem started

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Customer reply replied 8 months ago
This is difficult to follow with all the other stuff asking for money. Can't you simply tell me what is wrong with an old document that the printer would not respond to it?
Technician: Michelle, Printer Expert replied 8 months ago

you might be getting a popup for remote service. you can simply ignore that

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Customer reply replied 8 months ago
Since my printer ran out of ink. I put in new ink and it will not print the old document I was originally trying to print.
Technician: Michelle, Printer Expert replied 8 months ago

is it one specific document that is not printing or you have tested more than 1 document

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Customer reply replied 8 months ago
That's when I discovered it would print a recipe that I copied from the internet, but will not print my original document.
Technician: Michelle, Printer Expert replied 8 months ago

got it..would you like me to remote connect and check the problem for you

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Technician: Michelle, Printer Expert replied 8 months ago

if not i can give you the steps to try

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Customer reply replied 8 months ago
Not for $33. I have explained don't have $33.
Give me the steps and I will attempt that.
Technician: Michelle, Printer Expert replied 8 months ago

i would remote connect without the charge

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Customer reply replied 8 months ago
No thank you.
Technician: Michelle, Printer Expert replied 8 months ago

ok i will give you the steps

on the computer, open control panel...devices and printers

right click on printer icon and click on troubleshoot

follow onscreen prompts

once troubleshooter has finished let me know

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Customer reply replied 8 months ago
OK
Technician: Michelle, Printer Expert replied 8 months ago

thanks

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Customer reply replied 8 months ago
It couldn't find problem.
Technician: Michelle, Printer Expert replied 8 months ago

ok..now please open the document that is not getting printed

click on print option

once the print dialog opens, check if the printer listed is epson xp410 or something else

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Customer reply replied 8 months ago
It says the correct printer.
Customer reply replied 8 months ago
I've already done this.
Technician: Michelle, Printer Expert replied 8 months ago

and what happens when you click on print..does it give an error?

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Customer reply replied 8 months ago
No. It does the print. But the paper comes out blank.
Technician: Michelle, Printer Expert replied 8 months ago

please click on file menu and select save as option

save the file with a different name and then try to print it

let me know if it prints or not

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Customer reply replied 8 months ago
I just said it prints, but the paper is blank.
Technician: Michelle, Printer Expert replied 8 months ago

open a new blank document and type few lines of text and try to print it

does it print or gives a blank sheet out

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Customer reply replied 8 months ago
OK It printed nothing--a blank page again.
Technician: Michelle, Printer Expert replied 8 months ago

got it. please follow the below epson recommended head cleaning steps on the printer

  1. Press the home button
  2. Press the left or right arrow buttons to select Setup and press the OK button.
  3. Press the up or down arrow buttons to select Maintenance and press the OK button.
  4. Press the up or down arrow buttons to select Head Cleaning and press the OK button.
  5. Press the start button to begin the cleaning cycle
  6. once the cleaning completes, print the nozzle check pattern
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Technician: Michelle, Printer Expert replied 8 months ago

let me know once it has printed nozzle check pattern

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Customer reply replied 8 months ago
I have already done all that. It printed other stuff fine. It just won't print from my documents. And just now it wouldn't print what you asked me. It goes through all the motions and ejects a blank page.
Technician: Michelle, Printer Expert replied 8 months ago

close word

on the computer , open control panel, programs and features

locate the microsoft office software and right click on it and click repair

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Customer reply replied 8 months ago
I don't see programs and features.
Customer reply replied 8 months ago
I do.
Technician: Michelle, Printer Expert replied 8 months ago

ok

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Customer reply replied 8 months ago
It stopped clicking. Does that mean it is repaired? Should I try printing a document again?
Technician: Michelle, Printer Expert replied 8 months ago

did that window close?

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Customer reply replied 8 months ago
No
Technician: Michelle, Printer Expert replied 8 months ago

please close that window and then try to print

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Customer reply replied 8 months ago
OK No luck. It printed a blank again.
Technician: Michelle, Printer Expert replied 8 months ago

try printing and email..let me know if it prints

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Customer reply replied 8 months ago
OK.
Technician: Michelle, Printer Expert replied 8 months ago

thanks

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Customer reply replied 8 months ago
I see all your responses, but not an email. Do you want me to print one of them?
Technician: Michelle, Printer Expert replied 8 months ago

yes you can print that

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Customer reply replied 8 months ago
It printed that just fine.
Technician: Michelle, Printer Expert replied 8 months ago

problem could be either with the printer driver or ms word

when did you change the ink? i believe the problem started only after changing inks

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Customer reply replied 8 months ago
I changed the ink Saturday--yesterday. And it hasn't been right since.
Technician: Michelle, Printer Expert replied 8 months ago

we can try a system restore to a date before the inks were changed

you can reopen this chat from justanswer email

follow the steps below

in the windows search box, type rstrui and open system restore\create a restore point option from search results

once the restore window opens, restore the computer to an earlier date and time before the inks were changed

once complete, try printing from word and let me know

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Customer reply replied 8 months ago
Restore Microsoft?
Technician: Michelle, Printer Expert replied 8 months ago

system restore does not to a factory reset, it just restores the settings to the date when computer was working fine

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Customer reply replied 8 months ago
I will try that, but I have got to call it a night. It's late. Will my $5 be refunded?
Technician: Michelle, Printer Expert replied 8 months ago

i believe we are still in the process of fixing the problem

you may resume tomorrow

however still if you have any questions related to payments, please contact customer service

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Customer reply replied 8 months ago
Lovely. Thank you.
Technician: Michelle, Printer Expert replied 8 months ago

you are welcome

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Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 5,938
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Experience: B.Sc. Computer Science with Honors

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