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My XP 630 printer is leaving black ink blots on my photos…

Customer Question
My XP 630 printer...

My XP 630 printer is leaving black ink blots on my photos when I print them. I am using gloss photo paper and have all the ink cartridges filled with the correct ink. Any ideas?

Technician's Assistant: What is the exact make and model of your printer? And what kind of cartridges are you using?

I am using 410 cartridges with my XP 630 printer. It looks like it is the photo black . I don't get it with my regular printing of letter copies.

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

MAC MacBook Pro

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

It just started in the last week or so. In the springtime I had to upgrade my computer to Sierra 10.12.6 and everything seemed fine. I have changed all my inks in the last month.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Just would like to correct the ink smudges. Thanks.

Submitted: 8 months ago.Category: Printers
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Customer reply replied 8 months ago
The blots on 4 x 6" photo paper are about 1/2" from the top and 2" from the left edge on each photo
Customer reply replied 8 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 8 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 56 minutes by:
9/17/2017
Technician: Kris R, Computer Hardware Engineer replied 8 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,547
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5,081
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Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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