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It will not print word documents, HP Envy 7640, purchased…

Customer Question
It will not print...

It will not print word documents

Technician's Assistant: What's the make/model number of your printer? How old is it?

HP Envy 7640

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Purchased 2015

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Here is the message when I tried to print a word doc

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Word cannot bring up the properties dialog because the printer returned an error

Submitted: 11 months ago.Category: Printers
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Answered in 5 minutes by:
9/17/2017
Technician: Jason Jones, Technician replied 11 months ago
Jason Jones
Jason Jones, Technician
Category: Printers
Satisfied Customers: 19,460
Experience: 10+ years work experience.
Verified

Hello,
I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

Are you able to print from any application at all?

I will be standing by, looking forward to your response.
Thank you,
Jason

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Customer reply replied 11 months ago
I can print my email message.
Technician: Jason Jones, Technician replied 11 months ago

Thank you for the update. May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

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Customer reply replied 11 months ago
No, sorry I can't afford $39 for support, I need my printer to work so I could print resume applying for a job, I have been out of work for a long time. Thank you
Technician: Jason Jones, Technician replied 11 months ago

I understand. What happens when you attempt to print through Word? What error are you given?

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