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I have XP-410. About 4 years old. When I place copy on glass…

Customer Question
I have XP-410. About...

I have XP-410. About 4 years old. When I place copy on glass surface and ask it to copy a sign appears "copy/photo paper; with result of slow copying. Never used to do so. How can I get it back to normal?

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

Epson XP-410 As I said, at least 4 years old. Never given trouble before

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Printing from a Mac. But this only happens when I copy on the printer. Printing from the Mac is OK

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Some weeks now. Nothing that I can think of happened before. I might at one time have asked the mac to use photo paper.

Submitted: 11 months ago.Category: Printers
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Answered in 1 minute by:
9/17/2017
Technician: Josh, Technician replied 11 months ago
Josh
Josh, Technician
Category: Printers
Satisfied Customers: 22,318
Experience: 5+ years as Tech
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Technician: Josh, Technician replied 11 months ago

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

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Technician: Josh, Technician replied 11 months ago

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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