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I just had a new Verizon router installed last night and I…

Customer Question
I just had a...

I just had a new Verizon router installed last night and I can not get the wi-fi setup. I have the Samsung install disk in my desktop connected to the printer with a usb cable

Technician's Assistant: Has your Samsung done this before? And can you guesstimate how old it is?

Printer is two years old. It was working fine with the old router.

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC windows 10

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

It worked fine until the new router was installed last evening. My laptop is connected wireless to the router so I know that the wireless is working.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Not that I know of

Submitted: 11 months ago.Category: Printers
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Answered in 5 minutes by:
9/17/2017
Technician: Kamil Anwar, Technician replied 11 months ago
Kamil Anwar
Kamil Anwar, Technician
Category: Printers
Satisfied Customers: 7,069
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

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Customer reply replied 11 months ago
Iam am writing you on my laptop, but the printer is connected to my desktop by a usb cord. Do you want me to transfer the cord and cd to this computer?
Customer reply replied 11 months ago
Are you there?
Technician: Kamil Anwar, Technician replied 11 months ago

Your payment for the remote service has failed.
Please contact customer service on***@******.*** or
call them on +1(###) ###-####to clarify the payment issue.

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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