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I have a HP OfficeJet Pro 6978 which I purchased in august
I have a HP OfficeJet Pro 6978 which I purchased in august 2018.It has been working fine until today. It will not print anything from the computer or copy anything. All I get is a blank page. … read more
Josh
Josh
It Support Specialist
Associate Degree
7,373 satisfied customers
The printer prints out a few pages and then just blank
The printer prints out a few pages and then just blank pages.. We replaced the ink cartridge recently and there is plenty of ink. … read more
Jeffrey B
Jeffrey B
ICT Support 1/2/3/ Line
Information Technology
417 satisfied customers
I just purchased the OfficeJet Pro 6978 and I can not get
I just purchased the OfficeJet Pro 6978 and I can not get the ink cartridges installed properly. I think the color are fine but the black slides around and when I close the top I get the message that … read more
David L
David L
Bachelor's Degree
5,447 satisfied customers
Have new printer HP 6978 - OUT OF INK - DON'T KNOW HOW TO
Have new printer HP 6978 - OUT OF INK - DON'T KNOW HOW TO PUT IN NEW INK - CARTRIDGE? i'M TOLD YOU CAN STORE INK. AM NOT VERY TECH SAVVY. JUDY BLOCK … read more
Aaron B
Aaron B
Computer Repair Technician
High School or GED
655 satisfied customers
Paper keeps jamming. Hp office jet pro 6978. Unsure haven't
Unsure haven't used it in months. Tried to print something keep getting jammed. I did just replace cartridges … read more
Josh
Josh
It Support Specialist
Associate Degree
7,373 satisfied customers
PI have a new HP OfficeJet Pro Printer 6978. I need to
PI have a new HP OfficeJet Pro Printer 6978. I need to change the ink cartridges. I can't figure out how to open the printer to do that. I am stupid, I know. Katie … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
New Printer HP OfficeJet Pro 6978, I have HP Computer with
New Printer HP OfficeJet Pro 6978, I have HP Computer with Windows 10. … read more
ChrisC
ChrisC
PC Technician
Associate Degree
1,403 satisfied customers
My Wife has a Officejet Pro 6830 purchased from Office Depot
My Wife has a Officejet Pro 6830 purchased from Office Depot in Athens, Ga December 16, 2016. The printer has not performed to our liking from the start. A couple of weeks ago it started saying proble… read more
Kris R
Kris R
Computer Hardware Engineer
4,548 satisfied customers
The printer and scanner stopped working on my office jet pro
The printer and scanner stopped working on my office jet pro 6978. It is only 13 months old and I just purchased new cartridges for $114. … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
1,411 satisfied customers
I have an 8610 which has been working OK, however it has
I have an 8610 which has been working OK, however it has rejected as 'incompatible ' all recent 950XL black cartridges (1 from Staples, 1 from Office Max, 1 from Amazon) All 3 have been accepted by a … read more
Josh
Josh
It Support Specialist
Associate Degree
7,373 satisfied customers
I have replaced the black and magenta ink and drivers on my
I have replaced the black and magenta ink and drivers on my HP officejet pro 6978 and it keeps printing in light green and blue - no black … read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
1,131 satisfied customers
I replaced by black ink cartridge and when I print the black
I replaced by black ink cartridge and when I print the black isn't working … read more
Josh
Josh
It Support Specialist
Associate Degree
7,373 satisfied customers
I bought an HP Officejet 7612 and now it is telling me that
I bought an HP Officejet 7612 and now it is telling me that it is unable to to fax copy or print. I loaded new ink cartridges and printed one copy … read more
Nathan
Nathan
Bachelors of Science
1,536 satisfied customers
Purchase HP 63 Printer Cartridges six weeks ago and now the
Purchase HP 63 Printer Cartridges six weeks ago and now the printer states that the cartridges are incompatible -- after six weeks of use! … read more
Sudipto
Sudipto
Engineer
High School or GED
1,172 satisfied customers
We need a new printer. Have had a Brothers, and now have an
We need a new printer. Have had a Brothers, and now have an Epson, Artisan 810. What is your recommendation for a great-quality in-home 4 in 1 printer? Wireless or hard wired? Current printer is 4-5 y… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
I have an HP Officejet 6500 printer model E709a, which I purchase
I have an HP Officejet 6500 printer model E709a, which I purchase through a program at school about three years ago. I purchased a new black ink cartridge (HP 920) at Staples and installed it in the p… read more
sandy
sandy
Technical Specialist
B.Tech
2,498 satisfied customers
My printer is using an awful lot of ink! I dont see any leakage.
My printer is using an awful lot of ink! I don't see any leakage. I use about a pack of paper in 2 months... mostly black/white. The last 2 cartridges of ink didn't do right. The first one printed 25-… read more
Richard
Richard
Retired
Associate Degree
1,396 satisfied customers
I have an HP OfficeJet/ Pro Wireless 6500 E709n series printer.
I have an HP OfficeJet/ Pro Wireless 6500 E709n series printer. When receiving the message replace individual color cartridges I did so (purchasing 920 cartridges at Staples) and now get the message "… read more
NeOh
NeOh
Software Engineer
Bachelor's Degree
682 satisfied customers
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Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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