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Have an 8710. Cancelled the instant ink program but the

Customer Question
Have an 8710....

Have an 8710. Cancelled the instant ink program but the printer insists I connect to web before it will print anything. I have to hit "OK" before every *#*&#$ page I want to print. HOW DO I STOP THIS?

Technician's Assistant: What's the exact make and model of your printer?

HP OfficeJet Pro 8710 All-In-One

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC - Windows 8

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Going on for a couple of weeks. Started around the time I called and cancelled the instant ink program. I have re installed the software. There is no preference where I can return it to default factory. Was thinking that would erase whatever setting is causing this.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Other than am ready to turn this printer out...no.

Submitted: 11 months ago.Category: Printers
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Answered in 16 minutes by:
9/16/2017
Technician: Kris R, Computer Hardware Engineer replied 11 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 11 months ago
a couple of weeks
Customer reply replied 11 months ago
No remote into my computer or printer for $39.
Technician: Kris R, Computer Hardware Engineer replied 11 months ago

Very easily fixed..

  1. On your printer control panel, touch or press the HP ePrint icon or button, and then touch or press Settings.

    If your printer control panel does not have an icon or button, navigate to Web Services Setup, Network Setup, or Wireless Settings to open the Web Services menu, depending on your printer model.

  2. Select Turn Off, Disable, or Remove, depending on your printer model.

  3. Follow the on-screen instructions to turn off Web Services.

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Category: Printers
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