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It doesn't want to print anything. I checked the ink I did…

Customer Question
It doesn't want to...

It doesn't want to print anything. I checked the ink I did all maintenance checks and nothing

Technician's Assistant: What's the make/model number of your printer? How old is it?

ET-2550. Not even a year

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Mac. Sierra 10.12.6

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Few months. I only used it once, and the second time I tried it didn't work anymore

Submitted: 11 months ago.Category: Printers
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Answered in 23 minutes by:
9/16/2017
Technician: Kris R, Computer Hardware Engineer replied 11 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 11 months ago
Well I bought it about a year ago, and I only used it once. The second time I tried it it didn't work. It looked like it was running out of ink
Technician: Kris R, Computer Hardware Engineer replied 11 months ago

Ok - can you unplug the printer from the power supply while the printer is on and hold in the power button on it for 30 seconds.
Let me know done
Regards
Kris

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Customer reply replied 11 months ago
Done
Technician: Kris R, Computer Hardware Engineer replied 11 months ago

Has this made a difference?

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Customer reply replied 11 months ago
Nope. It still doesn't print anything
Technician: Kris R, Computer Hardware Engineer replied 11 months ago

What error is it giving you?

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Customer reply replied 11 months ago
It doesn't it's just pushing blank sheets through. I cleaned the head and nozzle
Technician: Kris R, Computer Hardware Engineer replied 11 months ago

Did you do a physical clean? Or from the software?

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Customer reply replied 11 months ago
Software
Technician: Kris R, Computer Hardware Engineer replied 11 months ago

They only next step is a cotton clean with alcohol and If that does not work the service logs are telling me to replace the print head, you've done most of the things already.

How much did the printer cost?

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Customer reply replied 11 months ago
Around $315+. I've only used it once though
Technician: Kris R, Computer Hardware Engineer replied 11 months ago

Was it purchased new? If so when?

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Customer reply replied 11 months ago
a year ago
Technician: Kris R, Computer Hardware Engineer replied 11 months ago

More or less than one year?

If it was less it would be under warranty, If longer it wont be.

It's a hardware issue and warranties do over this

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Customer reply replied 11 months ago
A little over.
Technician: Kris R, Computer Hardware Engineer replied 11 months ago

Ok then I'm sorry but this cannot be fixed online. Sorry!

Thanks

Kris

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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