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The driver will not install iso26 move file data 1 error,

Customer Question
The driver will not...

The driver will not install iso26 move file data 1 error

Technician's Assistant: What's the make/model number of your printer? How old is it?

Brand new today. Brother Hl1110

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC Windows 10

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

The printer is new,just trying to install now. IT went through the install process then came up with error message

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No thanks, ***** *****

Submitted: 8 months ago.Category: Printers
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Answered in 9 minutes by:
9/16/2017
Technician: Kris R, Computer Hardware Engineer replied 8 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,547
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 8 months ago
I have only just bought the printer and am trying to install it, but throws up the error
Technician: Kris R, Computer Hardware Engineer replied 8 months ago

Ok - can you unplug the printer from the power supply while the printer is on and hold in the power button on it for 30 seconds.
Let me know done
Regards
Kris

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Customer reply replied 8 months ago
I have resolved the issue now. Thank you
Technician: Kris R, Computer Hardware Engineer replied 8 months ago

Okay great!

Note: Can you please rate me at the top so I am credited with my time, 5/5 gives me most credit and would be much appreciated. Thanks.

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Kris R
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,547
4,547 Satisfied Customers
Experience: IT Manager at Wood Group PSN

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