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Won't connect to router, CAnon MP980 8 years probably, PC…

Customer Question
Won't connect to router ...

Won't connect to router

Technician's Assistant: What's the make/model number of your printer? How old is it?

CAnon MP980 8 years probably

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC Don't understand question

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Installed new router

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Want printer back wirelessly as before new router

Submitted: 8 months ago.Category: Printers
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Answered in 46 minutes by:
9/16/2017
Technician: Moses C, Computer Hardware Engineer replied 8 months ago
Moses C
Moses C, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 759
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer support, thank you for utilizing our service.
What exactly are you having trouble with connecting the printer to the new router?

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John
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5,081
5,081 Satisfied Customers
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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