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Add on mp530 canon printer, [ have a new iMac, mac osx, need…

Customer Question
Add on mp530 canon...

Add on mp530 canon printer

Technician's Assistant: Has your Canon done this before? And can you guesstimate how old it is?

[ have a new iMac

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Mac osx

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Need program to connect

Submitted: 11 months ago.Category: Printers
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Answered in 11 minutes by:
9/16/2017
Technician: tyroneboman, Technician replied 11 months ago
tyroneboman
tyroneboman, Technician
Category: Printers
Satisfied Customers: 10,539
Experience: Repair and Service Technician
Verified

Hi ,
My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
The best option will be to use a secure remote screen connection to troubleshoot the issue, this will require downloading a screen connect app to get us started. Will that be okay?
You can reply to me here by typing in the box below please.

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
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