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I bought a new Epson XP440. I did set it up with a new USB…

Customer Question
I bought a new...

I bought a new Epson XP440. I did set it up with a new USB 2.0 cable for communication with Mac OS Sierra 10.12.6. If I select scanning "Computer PDF USB Connection" I get the message "Communication Error. Connect Computer". I am very upset

Technician's Assistant: What is the machine's exact make and model? And can you guesstimate how old it is?

No more than 5 yrs old. It recently got upgraded to macOS Sierra 10.12.6 and it is working well.

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

MacOS Sierra 10.12.6

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

It happened very shortly after I bought the printer: om first try. PRINTING WORKS WELL

Submitted: 1 year ago.Category: Printers
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Answered in 45 minutes by:
9/16/2017
Technician: Ashik, Technician replied 1 year ago
Ashik
Ashik, Technician
Category: Printers
Satisfied Customers: 12,550
Experience: Bachelor of Computer Application (BCA), Professional Experience in Printers
Verified

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

What method/application are you using to scan ?

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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