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I have Print Shop Professional and when I print a project…

Customer Question
I have Print Shop...

I have Print Shop Professional and when I print a project the colors run and pictures are somewhat blurred Broderbund says it is a printer problem. I have a Hp 8710 series printer

Technician's Assistant: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?

HP Office Pro 8710b series I believe it is 8720 It is 1 to 2 yrs old.

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC Windows 10

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I just loaded the program, however I had the same problem before Windows 10

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I am a 75 yr old female that taught my self to text message my computer savvy is limited

Submitted: 8 months ago.Category: Printers
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Answered in 5 hours by:
9/16/2017
Technician: Electronics Pete, Engineer replied 8 months ago
Electronics Pete
Category: Printers
Satisfied Customers: 19,964
Experience: HNC Computing; Large format and multifunction printer expert
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Technician: Electronics Pete, Engineer replied 8 months ago

Have you tried installing the latest driver from the HP website to fix this?
Would you like remote assistance for this problem?

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Technician: jeffreybongers, Engineer replied 8 months ago
jeffreybongers
jeffreybongers, Engineer
Category: Printers
Satisfied Customers: 738
Experience: Many years repairing and troubleshooting printers and photocopiers.
Verified

Hello and welcome.

My name is***** will be assisting you today.

I'm so sorry for the extended wait time. Did you still need assistance with your issue?

Kind regards,

Jeffrey

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jeffreybongers
jeffreybongers
jeffreybongers, Engineer
Category: Printers
Satisfied Customers: 738
738 Satisfied Customers
Experience: Many years repairing and troubleshooting printers and photocopiers.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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