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Just installed new Canon Pixma MG5765 with USB cable to my…

Customer Question
Just installed new Canon...

Just installed new Canon Pixma MG5765 with USB cable to my desktop computer running Linux Mint 17. Scanner working but printer does not. Printer screen defaults back to scan every time?

Technician's Assistant: What is the machine's exact make and model? And can you guesstimate how old it is?

Canon Pixma MG5765 brand new from box this morning.

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Linux Mint 17

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

This morning after installation only. Tried scanner which works okay...when pointing printer screen to copy it defaults back to scan every time.

Submitted: 11 months ago.Category: Printers
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Customer reply replied 11 months ago
I have an Acer Veriton desktop PC
Answered in 10 minutes by:
9/16/2017
Technician: Russell H., Printer and Office Tech replied 11 months ago
Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 12,951
Experience: 11+ yrs experience, inkjets & lasers, from huge to portable
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.
How did you install the printer driver for this Mint 17 system, and where did you obtain the driver? are the two questions I have to ask first.

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Shefin

Shefin

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11+ yrs experience, inkjets & lasers, from huge to portable

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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