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I'm getting the error signal on my printer. I've tried

Customer Question
I'm getting the error...

I'm getting the error signal on my printer . I've tried unplugging it, and restarting but the same thing.

Technician's Assistant: What's the make and model of your printer, and can you guesstimate how old it is?

Wf-4630 workforce pro. About 2 years old.

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Mac os10x 10.10.2

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Just happened. Everything had been working smoothly.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

That's it.

Submitted: 8 months ago.Category: Printers
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Answered in 10 minutes by:
9/15/2017
Technician: Sudipto, Engineer replied 8 months ago
Sudipto
Sudipto, Engineer
Category: Printers
Satisfied Customers: 6,050
Experience: DIploma in Computer Hardware
Verified

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now and will post back with your reply ASAP

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Technician: Sudipto, Engineer replied 8 months ago

Please check the display on the printer and let me know, what error code or message do you see?

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Customer reply replied 8 months ago
Ox97
Technician: Sudipto, Engineer replied 8 months ago

There’s no doubt that Epson printers are one of the best printers that you can find in the market these days. But best doesn’t mean perfect. There’s a high chance that you will be a victim of error code 0x97 if you are using Epson printer, especially for a long time. The error code 0x97 can occur at any time without any warnings or signs. Usually, this error presents itself on the printer with an indicator to turn the printer off and on again. Usually, this error code will show up during the printing process and your printer will stop printing afterwards. So for as long as this error keeps showing up, you won’t be able to use your printer.

The Epson error 0x97 happens because of an internal hardware issue. There are quite a few Epson models that are known to have this hardware issue where their motherboard will fail all of sudden. There aren’t many things that you can do once you’re facing a hardware issue. There are some workarounds for the problem but as you might have already guessed, there isn’t a permanent solution except for repairing or getting a replacement.

Try the methods given below to troubleshoot and solve the problem but if nothing works then, unfortunately, you have send the printer for repair.Let me know if you need any further help otherwise, please remember ti give a positive rating, as that is the only way I am compensated for my time and effort.

Skip the first method.

Method 1: Unplug and Plug-in

The steps given below require some technical knowledge of how to open and use your printer. If you aren’t sure then refer to the manual that came with your printer because the steps vary from model to model.

  1. Open the printer casing and check for any jammed papers or debris. If you find any, remove it.
  2. Remove all printing cartridges
  3. Unplug all the USBs and cables
  4. Once the printer is disconnected, press the power button as if you were trying to turn on the printer. This will discharge any residual current in the printer
  5. Now reconnect all the USBs and power cable
  6. Turn on your printer and check for the error

Method 2: Unplug and Plug-in (Alternative)

This method is a variation of the method 1. So if the method 1 didn’t work then try this method to confirm if the error is caused by the internal hardware failure or not.

  1. Turn off your printer
  2. Unplug all cables
  3. Wait for 5 minutes
  4. Press and hold the power button for 60+ seconds (DO NOT release it)
  5. When the 60+ seconds have gone, plug in the power cable while keeping the power button pressed
  6. Hold the power button pressed for another 60+ seconds (after plugging in the power cable)
  7. Release the power button after 60 seconds of plug in

Now check if the error code is still shown on the printer.

Method 3: Wet Tissue

In some cases, the error code might be displayed because of waste ink around head sprayer. Cleaning that waste ink with a wet tissue sometimes solves the problem. Follow the steps given below to perform the cleanup procedure.

Note: This method requires a bit technical knowledge and might not be suited for everyone. If you aren’t sure then ask an expert and take help from the manual that came with the printer.

  1. Turn off your printer
  2. Open the printer casing
  3. Take a tissue and wet it with warm water
  4. Now move the head to the centre
  5. Put the tissue to the head cleaning mechanic pad
  6. Move the head to the parking spot
  7. Wait 10 minutes

Now remove the tissue and close everything. Turn on the printer and check if the problem is still there. Repeat this method 3 times if it doesn’t work the first time.

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Sudipto
Sudipto, Engineer
Category: Printers
Satisfied Customers: 6,050
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Experience: DIploma in Computer Hardware

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