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We had to change our wi fi settings and now the printer

Customer Question
We had to change...

We had to change our wi fi settings and now the printer won't connect with computer

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

Workforce WF 2760

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Lenova windows 10

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

We just had a new tivo systeim installed and cable person had difficulties and changed from router to a "direct system" and he changed our wi fi connection, just last eve

Submitted: 11 months ago.Category: Printers
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Answered in 2 minutes by:
9/15/2017
Technician: John Lohr, Computer Hardware Engineer replied 11 months ago
John Lohr
John Lohr, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 786
Verified

Hello and thank you for choosing JustAnswer. My name is ***** ***** I will be happy to help you.

After changing the WiFi settings, did you update the settings on the printer?

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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