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When asked to edit name for saving file, I can't highlight…

Customer Question
When asked to edit...

When asked to edit name for saving file, I can't highlight and delete/edit.

Technician's Assistant: What's the make/model number of your printer? How old is it?

Wf-3640

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC windows 10 ( new laptop)

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

On first time using scanner on new computer.

Submitted: 9 months ago.Category: Printers
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Answered in 2 minutes by:
9/15/2017
Technician: Samuel NetEngineer, Computer Hardware Engineer replied 9 months ago
Samuel NetEngineer
Samuel NetEngineer, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 679
Experience: Network Engineer at USAF
Verified

Hello, my name is ***** ***** I am one of the experts that is going to help you today. Please give me a moment to look over your question so I don't miss anything.

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Technician: Samuel NetEngineer, Computer Hardware Engineer replied 9 months ago

So you are having trouble saving a document you are attempting to scan?

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Technician: Samuel NetEngineer, Computer Hardware Engineer replied 9 months ago
  • You can scan an image to a memory device or to your computer using your product's control panel.
    1. Make sure you installed the product software and connected the product to your computer or network.
    2. Place your original on the product for scanning.

      Note: To scan a double-sided document, place it in the ADF.

    3. Press the home button, if necessary.
    4. Select Scan.
    5. Select one of the following Scan to options:
      • Memory Device saves your scan file on a memory card or USB device and lets you select the file format, quality, and other settings.
      • Cloud sends your scanned files to a destination that you have registered with Epson Connect.
      • Computer saves your scan to your computer or as an image capture in OS X 10.6/10.7/10.8/10.9.
      • Computer (WSD) lets you manage network scanning in Windows 8, Windows 7, or Windows Vista (English only). To use this feature, you must first set up WSD (Web Services for Devices) on the computer.
    6. Do one of the following:
      • If you are scanning to a computer, select the target computer, then select the format and 2-sided setting if necessary.
      • If you are scanning to a memory device, select Settings to display additional scanning options.
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Customer reply replied 9 months ago
I am using Epson scan. I want to use Epson scan.
Technician: Samuel NetEngineer, Computer Hardware Engineer replied 9 months ago

If the Mode setting in the upper right corner of the window is set to Full Auto Mode, click the Scan button.

The File Save Settings window appears.

When you are finished selecting File Save Settings, click OK. EPSON Scan starts scanning in Full Auto Mode.

The scanned image is automatically saved in the specified location.

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    Customer reply replied 9 months ago
    When I try to highlight and edit the file name, nothing happens.
    Technician: Samuel NetEngineer, Computer Hardware Engineer replied 9 months ago

    Is there a "Browse" button to the right of the file name?

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    Customer reply replied 9 months ago
    it takes me to the edit and save menu. I have used this on my old computer and it worked fine.
    Technician: Samuel NetEngineer, Computer Hardware Engineer replied 9 months ago

    Okay, let's first make sure you have the newest drivers.

    Go Here and install the newest drivers and utilities package, then install them.

    Let me know when you have finished!

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    Customer reply replied 9 months ago
    I just updated them 15 minutes ago.
    Customer reply replied 9 months ago
    Hello !
    Technician: Samuel NetEngineer, Computer Hardware Engineer replied 9 months ago

    Okay, I would recommend using Epson Connect

    This is Epson's new print/scanning app which can be downloaded on a phone, tablet, or computer and should interface much better than the older Epson Scan software.

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    Technician: Samuel NetEngineer, Computer Hardware Engineer replied 9 months ago

    Let me know if you can successfully scan with the newer software!

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    Customer reply replied 9 months ago
    I don't want to connect to a phone or tablet.
    Technician: Samuel NetEngineer, Computer Hardware Engineer replied 9 months ago

    You can download the Windows version and connect from the computer, same as the older Epson Scan software.

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    Customer reply replied 9 months ago
    I went online because I couldn,t scan with the .. I am paying for this help?
    Customer reply replied 9 months ago
    I could have done this on my own. I went to you to use my scan software that I paid for.
    Technician: Robert M., Consultant replied 9 months ago
    Robert M.
    Robert M., Consultant
    Category: Printers
    Satisfied Customers: 9,427
    Experience: 30+ yrs. experience in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
    Verified

    there is a button that says edit next to the file name before you actually scan on the epson scan software

    click that and you can then change the name of the file that you are scanning to

    please see the attached screen shot to see what i am talking about

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    Technician: Electronics Pete, Engineer replied 9 months ago
    Electronics Pete
    Category: Printers
    Satisfied Customers: 20,171
    Experience: HNC Computing; Large format and multifunction printer expert
    Verified

    Hello, I see the previous expert has left the conversation.

    Please let me know if you need any further assistance with this?

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