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I have a 7510 printer and have now replaced all cartridges.

Customer Question
I have a 7510...

I have a 7510 printer and have now replaced all cartridges. It is not printing dark enough for it to be read. The screen readout shows full iink. help

Technician's Assistant: What is the exact make and model of your printer? And what kind of cartridges are you using?

HP 7510....HP cartridges 564

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Dell. Trying to print from e-mail

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Never happened before unless I've out of ink but these are brand new today

Submitted: 11 months ago.Category: Printers
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Answered in 2 minutes by:
9/15/2017
Technician: John Lohr, Computer Hardware Engineer replied 11 months ago
John Lohr
John Lohr, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 760
Verified

Hello and thank you for choosing JustAnswer. My name is ***** ***** I will be happy to help you.

Have you cleaned the print head at all?

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Customer reply replied 11 months ago
No and how do I do that
Technician: John Lohr, Computer Hardware Engineer replied 11 months ago

One moment please, I will type out the instructions

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Customer reply replied 11 months ago
isn't this something I can do myself/
Customer reply replied 11 months ago
am I going to get an answer from u
Technician: John Lohr, Computer Hardware Engineer replied 11 months ago

Please ignore that message. The website sends it automatically. I will now type out the instructions on what to do

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Technician: John Lohr, Computer Hardware Engineer replied 11 months ago
  1. Press the setup icon on your printer (It resembles a wrench)
  2. Select "Tools"
  3. Select "Clean Cartridges"

After the process completes, a test page will print. Please tell me how the test pages appears afterwards

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Customer reply replied 11 months ago
Sho6 colors clearly (6 boxes)
Customer reply replied 11 months ago
Is that all that needs to be done?
Technician: John Lohr, Computer Hardware Engineer replied 11 months ago

It is now printing dark enough to read?

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Customer reply replied 11 months ago
No. I just tried to print and it's ghostly white
Technician: John Lohr, Computer Hardware Engineer replied 11 months ago

Please run the cleaning process up to 4 more times. If it does not improve let me know

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Customer reply replied 11 months ago
ok. starting the first of four now.
Technician: John Lohr, Computer Hardware Engineer replied 11 months ago

Okay, I will be waiting for the results

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Customer reply replied 11 months ago
There is no difference. I'm only trying to print in black and white. The test pages all come out in clear colors.
Technician: John Lohr, Computer Hardware Engineer replied 11 months ago

Did this happen before or after you replaced the cartridges?

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Customer reply replied 11 months ago
both
Technician: John Lohr, Computer Hardware Engineer replied 11 months ago

I mean initially

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Customer reply replied 11 months ago
It's never happened before unless the ink was low. I tried to print this morning and it wouldn't print anything except extremely faint....barely readable. Bought new cartridges and installed. No difference. Never had this before. Very depenable
Customer reply replied 11 months ago
ARe there printing heads or something that needs to be cleaned other than the cartridges?
Technician: John Lohr, Computer Hardware Engineer replied 11 months ago

The cartridge cleaning would have also cleaned the print heads

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Technician: John Lohr, Computer Hardware Engineer replied 11 months ago
  1. Go back to the Settings page
  2. Go to tools, Select Print Quality Report

Does this test page differ from the previous one?

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Customer reply replied 11 months ago
what now?
Customer reply replied 11 months ago
There are no differences.
Technician: John Lohr, Computer Hardware Engineer replied 11 months ago

Under tools select "Align Printer" please and follow the on screen prompts

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Customer reply replied 11 months ago
It said alignment failed
Customer reply replied 11 months ago
It also gave me a print out of light blue lines.
Technician: John Lohr, Computer Hardware Engineer replied 11 months ago

If that is the case it is likely that the print head needs replaced. Since cleaning it had no result and it failed to align, the print head it self seems to be failing

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Customer reply replied 11 months ago
what has to be done?
Technician: John Lohr, Computer Hardware Engineer replied 11 months ago

Would you like to attempt replacement on your own or have it serviced by HP?

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Customer reply replied 11 months ago
How much is a replacement part and how do I get it. I assume I could install it myself.
Technician: John Lohr, Computer Hardware Engineer replied 11 months ago

Here is the page to order the new print head:

https://parts.hp.com/hpparts/Search_Results.aspx?mscssid=6D8DB716F5104CFABFB422294FF7DD24&SearchIn=PartNumber&SearchPN=CN643A

Here is the page with the steps to replace the print head:

https://support.hp.com/us-en/document/c02945355

Anything else I can help you with today?

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Customer reply replied 11 months ago
Thanks. I'll try those sites and if it's too much I'll buy a new printer for 99 bucks at office depot. You've been very helpful but I'm frustrated of course. Have a good weekend.
Technician: John Lohr, Computer Hardware Engineer replied 11 months ago

Thank you you also! Would you mind rating my service today?

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Technician: John Lohr, Computer Hardware Engineer replied 11 months ago

If you have a moment, you should see an option to leave a rating at the top of your screen. If you could so I can move to aid other customers, I would greatly appreciate it

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