Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

The ADF leaves a black line horizontally down the copy.

Customer Question
The ADF leaves a...

The ADF leaves a black line horizontally down the copy.

Technician's Assistant: What's the make/model number of your printer? How old is it?

WF-3540. Kinda old

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC Windows

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Just a few days. Nothing noted happened.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No thanks.

Submitted: 11 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 3 minutes by:
9/15/2017
Technician: Kris R, Computer Hardware Engineer replied 11 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I'm having dark horizontal shadows and a single vertical
i'm having dark horizontal shadows and a single vertical line on my copies in the document feeder mode … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
When printing a full document on 8 1/2 x 11, we are getting
When printing a full document on 8 1/2 x 11, we are getting full horizontal areas of no print through random horizontal lines. Each character on that line is getting ink at the top and bottom of the c… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
When using my the ADF on my WF-4740 that I just purchased a
When using my the ADF on my WF-4740 that I just purchased a couple of weeks ago, the copies all come out with a black stripe running from top to bottom on the left side. … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
How do I scan to computer from Epson fax machine WF-3540 to
how do I scan to computer from Epson fax machine WF-3540 to computer … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have wf 3540 but when printing photos there are blue and
I have wf 3540 but when printing photos there are blue and pink horizontal lines. … read more
Sudipto
Sudipto
Engineer
High School or GED
1,172 satisfied customers
WF-3540 started printing color photos with a red/pink tint.
WF-3540 started printing color photos with a red/pink tint. Ive run cleabing and nozzle adjust but not fixed. What can I do? … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I get a vertical black stripe when I copy using the ADF on
I get a vertical black stripe when I copy using the ADF on my Epson WorkForce 845. If I put the original directly on the glass, no stripe. … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have an Epson Workforce -3640 that will not print
i have an Epson Workforce -3640 that will not print correctly......only in greyscale with lots of horizontal lines. The weird thing is that it will copy just fine. I have done the printhead cleaning m… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I have vertical banding when I make copies, WF 3540 Epson,
A day. Again, it's only the copy function on the printer. … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
There IS A black LINE ON THE PAGE OF EVERY COPY. hOW DO I
there IS A black LINE ON THE PAGE OF EVERY COPY. hOW DO I ERASE THAT … read more
PC_Wizzard
PC_Wizzard
IT Technician
45 satisfied customers
Every 5th line printing in black is smeared. Colors are ok.
Every 5th line printing in black is smeared. Colors are ok. … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
We could us a little guidance. We get proper copying when we
Hi Pearl, we could us a little guidance. We get proper copying when we use the auto-document feed, but when we put a page flat on the glass and copy it, we get horizontal white (no print) lines about … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
WF-3540. It prints every 8th or 9th line and will partially
WF-3540. It prints every 8th or 9th line and will partially print a line between the printed lines. In the partially printed lines only the bottom half of the words or less appear. … read more
Kris R
Kris R
Computer Hardware Engineer
4,548 satisfied customers
My MX470 printer leaves a vertical line down the center of
My MX470 printer leaves a vertical line down the center of the page for copies and scans. How do I resolve? … read more
Sudipto
Sudipto
Engineer
High School or GED
1,172 satisfied customers
I have a different laptop and can't seem to connect to
I have a different laptop and can't seem to connect to printer wifi. Have tried couple times and using disc that came with printer. Epson 3540 … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
I have an Epson WF-3540. I just changed the yelow ink
I have an Epson WF-3540. I just changed the yelow ink cartridge which was low with an Epson 126 yellow cartridge. I was trying to print a document from WORD which was highlighted in bold red. The prin… read more
Benimur
Benimur
Senior Technician
Associate Degree
13 satisfied customers
Printer is a WF-3540. Using Epson ink. Just started leaving
Printer is a WF-3540. Using Epson ink. Just started leaving a straight line, top to bottom, in black. Have ran every maintenance program and replaced the black ink cartridge. Still leaves a line, top … read more
Sudipto
Sudipto
Engineer
High School or GED
1,172 satisfied customers
I have a Canon MP250. It works well. The Scanner (for which
I have a Canon MP250. It works well. The Scanner (for which I have recently downloaded current Driver) also works well, but there is a strong, printed black line that runs horizontally across the scan… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x