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Says user account not registered, dell 2155cdn, mac, just…

Customer Question
Says user account not...

Says user account not registered

Technician's Assistant: What's the make/model number of your printer? How old is it?

Dell 2155cdn

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Mac

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Just now

Submitted: 11 months ago.Category: Printers
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Answered in 5 minutes by:
9/15/2017
Technician: Richard, Technician replied 11 months ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,537
Experience: Printer and scanner problem resolver for over 15 years
Verified

Hi there and welcome

Exactly where do you get this error message?

Please let me know

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Customer reply replied 11 months ago
in the screen
Customer reply replied 11 months ago
no
Technician: Richard, Technician replied 11 months ago

yes but in which program on your computer

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Customer reply replied 11 months ago
word
Customer reply replied 11 months ago
message is on the printer screen not computer screen
Technician: Richard, Technician replied 11 months ago

The printer says user account not registered?

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Technician: Richard, Technician replied 11 months ago

Thank you

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

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Customer reply replied 11 months ago
ok
Technician: Richard, Technician replied 11 months ago

thank you

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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