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I just loaded new firmware and now my printer does not

Customer Question
I just loaded new...

I just loaded new firmware and now my printer does not properly print my checking account statements.

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

Epson ET16500

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Has been an issue just today. Happened just after I installed new printer firmware.

Submitted: 11 months ago.Category: Printers
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Answered in 3 hours by:
9/15/2017
Technician: Josh, Technician replied 11 months ago
Josh
Josh, Technician
Category: Printers
Satisfied Customers: 22,264
Experience: 5+ years as Tech
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Technician: Josh, Technician replied 11 months ago

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the issue?

Ask Your Own Printers Question
Technician: Josh, Technician replied 11 months ago

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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Category: Printers
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