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Error shows Pump motor stalled, hp Photostart 6280

Customer Question
Error shows Pump motor...

Error shows Pump motor stalled

Technician's Assistant: What's the make/model number of your printer? How old is it?

Hp Photostart 6280 All-in-one. Probably 7 yrs old

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Windows 7 PC

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Two days. Went to print a document and I guess during inking process pump must have stalled

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Have tried a couple of options found on troubleshooting websites but couldn't follow through exactly as instructions differed to what was showing to me.

Submitted: 1 year ago.Category: Printers
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Answered in 5 minutes by:
9/15/2017
Technician: Richard, Technician replied 1 year ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 48,261
Experience: Printer and scanner problem resolver for over 15 years
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

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Customer reply replied 1 year ago
No
Technician: Richard, Technician replied 1 year ago

No what sorry?

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Customer reply replied 1 year ago
No it is not working, still comes up with same error.
Technician: Richard, Technician replied 1 year ago

Thanks

Can you remove the ink from the printer then power it off.

then using a Q-Tip with cleaning alcohol (or warm water if you do not have any), clean out the areas where the ink goes in.

Then use a damp cloth and wipe down the inside of the printer.

Once done, let it dry for 10 minutes

Then put the ink back in, power it on and tell me if it then prints correctly please

This will also allow you to see if any foreign objects are in the printer which may cause this.

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Category: Printers
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