Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

When I switch on my Brother MFC-J6520DW printer I am getting…

Customer Question
Hi, when I switch...

Hi, when I switch on my Brother MFC-J6520DW printer I am getting an error message PARAM INIT END. How to I resolve this problem please?

Technician's Assistant: Can you guesstimate how old your Brother is? And just to clarify, what's the exact model?

Cant guess age I'm sorry. Its a MFC-J6520DW

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Mac

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

OS hang on a sec

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Before the message popped up it said Please Wait in the touchscreen area where the error message is now appearing

Submitted: 8 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 7 minutes by:
9/15/2017
Technician: Nathan, Engineer replied 8 months ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 29,565
Experience: Computer networking/repair. 12+ years experience.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Ask Your Own Printers Question
Technician: Nathan, Engineer replied 8 months ago

Unfortunately, the issues you are experiencing are symptomatic of an internal hardware defect, meaning a faulty power supply or logic board (most likely). This issue could be a manufacturing defect, but is also often caused by a power event (shock/surge, prolonged over/under voltage condition, etc).

This could also be the result of age related wear and tear, as a 2013 model, that type of failure wouldn’t be surprising as this machine was designed and built for only a 3 year service life.

There is one step you can take here, both as a possible fix, as well as a diagnostic evaluation

unplug power at the wall outlet
wait 5 minutes
press and hold the power/on button for 60+ seconds
keep holding while plugging back in, and for another 60 seconds after, then release

If this reset process does not work, it would unfortunately confirm an internal hardware failure.

This is something that would require repairs to correct; at that point it is time for a new printer. While it can be fixed, it is not practical to do so. You'd be in the $150 range to have the internal power supply replaced, and a logic board would run you $200-250. For $80-100 you can replace the entire machine with a brand new model, with current technology and a fresh warranty, which makes more sense than buying the new part for an older printer.

Depending how you'd like to proceed, I can help with finding parts, finding a local repair shop, or recommending replacement options for you. Just let me know.

Best regards, ***** ***** for the news,

Nathan

Ask Your Own Printers Question
Technician: Nathan, Engineer replied 8 months ago

It is imperative that you reply back to me here, on your original question only, please.

Posting new/duplicate questions costs you more and hinders my ability to reply.

Please reply back here on this page when ready.

Nathan

Ask Your Own Printers Question
Technician: Nathan, Engineer replied 8 months ago

Hello, it appears your question is still open.

Do you need more help with this?
If so, just reply back on this page. If I’ve answered your question, please let me know you are satisfied, to conclude our session – this is the only way I am credited for my work as an independent technician.

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

Nathan

Ask Your Own Printers Question
Was this answer helpful?
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 29,565
29,565 Satisfied Customers
Experience: Computer networking/repair. 12+ years experience.

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

John

John

Computer Science Engineer

5,096 satisfied customers

CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

Shefin

Shefin

Printer and Office Equip. Specialist

3,649 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,343 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,152 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,083 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

< Previous | Next >

Related Printers Questions
Since I changed my broadband to fibre, my printer can't
Since I changed my broadband to fibre, my printer can't work. It is not connected basically I"m trying to reinstall the driver, but failed … read more
Donna French
Donna French
Bachelor of Science
51 satisfied customers
I have a HP Designjet T610 that says there is a paper jam,
I have a HP Designjet T610 that says there is a paper jam, but it flows right through. … read more
Donna French
Donna French
Bachelor of Science
51 satisfied customers
Can you help me my printer has gone recovery mode and i dont
hi can you help me my printer has gone recovery mode and i dont know what to do. would appreciate it … read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I have a Error code E161-403F of IPF 8400 Canon. Whe n I
I have a Error code E161-403F of IPF 8400 Canon. JA: Is your Canon printer displaying the error on all print jobs, even after you restart it? Customer: Whe n I restart it JA: When did you last update … read more
Harry
Harry
1,694 satisfied customers
Since I changed my broadband to fibre, my printer can't
Since I changed my broadband to fibre, my printer can't work. It is not connected basically I"m trying to reinstall the driver, but failed … read more
Elgin Vega
Elgin Vega
IT Consultant
Science Bachellor
133 satisfied customers
I have a message which says "Drums End Soon" HL-3170CDW.
I cannot tell you - don't know. My son usually does that type of thing for me when he is is town … read more
Cris
Cris
60 satisfied customers
I have an iPhone 6. I have a document on my screen that I
Hi. I have an iPhone 6. I have a document on my screen that I would like to print over the air to an air print printer. When I press print three prompts come up. The first is the printer which says no… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,413 satisfied customers
After my printer is idle for a while it disconnects from my
Hi. After my printer is idle for a while it disconnects from my wifi service. Then each tie I have to hunt for it and enter my login How can I keep it connected after it is idle and hibernates with al… read more
Harold Hanna
Harold Hanna
Sr System Administrator
Associates in General Studies
90 satisfied customers
I have just moved & am trying to connect my XP-410 wifi
I have just moved & am trying to connect my XP-410 wifi printer again $ it asks for a connection no. Which I do not have … read more
Patrick Evans
Patrick Evans
Network Engineer
MS
121 satisfied customers
MICASOFT DID A OVER NIGHT UP GRADE WHEN IT WAS SHUT DOWN NOW
MICASOFT DID A OVER NIGHT UP GRADE WHEN IT WAS SHUT DOWN NOW I CANT GET MY PRINTER TO WORK … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I am trying to load the software for the Cannon8600F onto my
Hello, I am trying to load the software for the Cannon8600F onto my MacBook Pro ElCapitan 10.11...When I repeatedly insert the software disc, it appears to load properly until it reaches 40% and then … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
459 satisfied customers
It's not connecting to the internet. Wireless with an apple
It's not connecting to the internet JA: How are you connecting to your printer: wirelessly or by USB? Customer: Wireless with an apple computer JA: When did you last update the printer driver software… read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
Printer says its offline want it to be on line. Usb. A while
printer says its offline want it to be on line JA: How are you connecting to your printer: wirelessly or by USB? Customer: usb JA: When did you last update the printer driver software? Customer: a whi… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,413 satisfied customers
I have 6 items in que to print and cannot get them to print,
I have 6 items in que to print and cannot get them to print … read more
Cody
Cody
Computer Science
2,301 satisfied customers
Canon MX870 printer has appear error B200. Printer said B200
Problem is not able to printing as the error B200. how can I fix it?… read more
Sheri
Sheri
Bachelor\u0027s Degree
527 satisfied customers
I have a Cannon MX410 and I have forgotten how to print
I have a Cannon MX410 and I have forgotten how to print pictures from my computer. … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,649 satisfied customers
I'm getting support code 1660. I can't get it to go away> I
I'm getting support code 1660. I can't get it to go away> … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I am in Savannah, GA and had my camera in my bag far from
Hello I am in Savannah, GA and had my camera in my bag far from the shore and the person who was watching it did not see a large wave come and washed over all of our things and i need to know what to … read more
Harry
Harry
1,694 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x