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I can't scan to email, It is a Xpress printer M2070FW,

Customer Question
I can't scan to...

I can't scan to email

Technician's Assistant: What is the machine's exact make and model? And can you guesstimate how old it is?

It is a Xpress printer M2070FW

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Wundows 7

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Since I got it...about a week

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Yes, am not a computer whiz...got toolow with me

Submitted: 11 months ago.Category: Printers
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Answered in 4 minutes by:
9/15/2017
Technician: UranIT, Network Administrator replied 11 months ago
UranIT
UranIT, Network Administrator
Category: Printers
Satisfied Customers: 1,433
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com I am Serge and I will try my best to assist you.

Which Email client are you using?

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Customer reply replied 11 months ago
yahoo.com
Technician: UranIT, Network Administrator replied 11 months ago

So you are using Yahoo Webmail via Internet Browser?

In that case you won't be able to scan file directly to email. You would need first to scan document and save file on your PC and then, when in Yahoo, attach it from location where you saved it.

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Technician: UranIT, Network Administrator replied 11 months ago

Hello again, didn't hear back from you...
Do you still require assistance on the issue?
Waiting for your reply.

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UranIT
UranIT
UranIT, Network Administrator
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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