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I need to change my toner on an HL 2135W printer and I can't…

Customer Question
I need to change...

I need to change my toner on an HL 2135W printer and I can't figure it out.

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

Make is Brother and would probably be over 5 years old

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

OK printing from PC and Windows 7

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I don't have the manual to know how to change the toner cartridge I opened the front door but am obviously not releasing the cartridge

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No that's it

Submitted: 11 months ago.Category: Printers
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Answered in 4 minutes by:
9/15/2017
Technician: Mr.Med, Computer Enthusiast replied 11 months ago
Mr.Med
Mr.Med, Computer Enthusiast
Category: Printers
Satisfied Customers: 2,286
Experience: Networks & Security Engineer
Verified

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

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Technician: Mr.Med, Computer Enthusiast replied 11 months ago

Please follow the step by step instructions in the link below :

http://support.brother.com/g/b/faqend.aspx?prod=hl2135w_us_eu_as&c=us_ot&lang=en&faqid=faq00000065_051

Let me know the results

Thank you

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Technician: Mr.Med, Computer Enthusiast replied 11 months ago

Hello,

Has everything worked out? Do you still need help please?

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Customer reply replied 11 months ago
Sorry for not answering, the info given is exactly what I needed to check the toner. My problem is solved thank you for your help.
Technician: Mr.Med, Computer Enthusiast replied 11 months ago

I'm glad to know that the poblem has been resolved, if you have a moment please rate my answer by clicking on one of the stars, Positive rating are appreciated

Thank you

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Category: Printers
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