Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I am trying to install the printer drivers for an HP

Customer Question
I am trying to...

I am trying to install the printer drivers for an HP officejet 5740

Technician's Assistant: Can you guesstimate how old your OfficeJet is? And just to clarify, what's the exact model?

It is about 2 years old, never been used, and the model is HP Office Jet 5740

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Pc, and the operating system is windows 7

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I plugged in the printer to my pc about 30 minutes ago,

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Would just like to know how I get the drivers installed,

Submitted: 11 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 1 minute by:
9/14/2017
Technician: Viet - Printer Tech, Printer Technician replied 11 months ago
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 41,147
Experience: Troubleshoot printers, scanners, etc.
Verified

Hi,

I'm sorry about the issue. Please download / install the driver for your printer at the website below:

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-officejet-5740-e-all-in-one-printer-series/6617253/model/6617254/swItemId/mp-171172-4

Please reply at the box below to continue. Thank you.

Ask Your Own Printers Question
Technician: Viet - Printer Tech, Printer Technician replied 11 months ago

Are you able to download the printer's driver / software at the website I've provided above? Or is there any error or message?

Ask Your Own Printers Question
Technician: Viet - Printer Tech, Printer Technician replied 11 months ago

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Viet - Printer Tech Your Own Question
Viet - Printer Tech
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 41,147
41,147 Satisfied Customers
Experience: Troubleshoot printers, scanners, etc.

Viet - Printer Tech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,882 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
Not allowing me to print. Hp office jet 4650. A few weeks.
Never did It's saying cannot print visit hpinstaink .com for information. … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
I cannot get it connected to my All-In-One Computer. My
I cannot get it connected to my All-In-One Computer. My printer is anDirect-1B-HP Office Jet 4650. … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,882 satisfied customers
My HP office jet printer stop printing from my MacBook air.
My HP office jet printer stop printing from my MacBook air. Every time I try to print I get a message saying Printer is not connected, but it is … read more
Moses C
Moses C
Bsc
802 satisfied customers
On hp solution center 30 "hp office jet j4500 series
On hp solution center 30 "hp office jet j4500 series Disconnected!" I use this feature to scan docs. I uninstalled hp sol center 30 and reinstalled hp office jet j4580 software thinking that would sol… read more
Viet - Printer Tech
Viet - Printer Tech
Printer Technician
Bachelor's Degree
41,147 satisfied customers
I have a HP officejet 5740 printer and it will not print on
I have a HP officejet 5740 printer and it will not print on card stock paper correctly. How do I fix the problem … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have an HP Pavilion that I want contected to aHP Officejet
I have an HP Pavilion that I want contected to aHP Officejet 5740 wireless printer! … read more
Cody
Cody
Computer Science
2,422 satisfied customers
I am trying to reinstall an HP 5740 printer on my Lenovo
I am trying to reinstall an HP 5740 printer on my Lenovo computer and am getting prompted for a WPS Pin. It says it can be found on the device or in the manual and I can't find it either place not to … read more
Viet - Printer Tech
Viet - Printer Tech
Printer Technician
Bachelor's Degree
41,147 satisfied customers
My printer wont print, My PC doesn't have the type of
My printer wont print, My PC doesn't have the type of printer on the list of printers . I don't know how to add it. My printer isDirect 93 HP Officejet 5740 it was there a couple of days ago. … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I have an HP Officejet 5740 and was printing from it this
I have an HP Officejet 5740 and was printing from it this morning and now when I go to print its cancelling out my printouts and 2 blank sheets of paper come out. the toner cartridges are brand new. P… read more
Josh
Josh
It Support Specialist
Associate Degree
5,156 satisfied customers
I have a mac and hp printer that today has stopped working
I have a mac and hp printer that today has stopped working together - everything is connected but the printer will not print- says"paper tray empty" … read more
Josh
Josh
It Support Specialist
Associate Degree
5,156 satisfied customers
I once used the automatic ink replacement service. My
I once used the automatic ink replacement service. My printerwas monitored wirelessly. I cancelled that service several years ago and since that time it no longer prints in color even though I replace… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
I have a 5740 Office jet and it's not printing, its 2years
I have a 5740 Office jet and it's not printing JA: Can you guesstimate how old your OfficeJet is? And just to clarify, what's the exact model? Customer: its 2years old and its a HP Officejet 5740 JA: … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
549 satisfied customers
I have a HP office jet 4500 G510g-m all in one printer fax
hello I have a HP office jet 4500 G510g-m all in one printer fax copier, scanner for windows ,I have disk uploaded however the HP laptop I trying to link up to has windows 7. I need the drivers for wi… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I wish I knew. I am getting a message on my office jet Model
I wish I knew. I am getting a message on my office jet Model 6968 printer which refuses to copy my documents. Message is 0x6100004a and says to contact Hp … read more
Josh
Josh
It Support Specialist
Associate Degree
5,156 satisfied customers
I have a printer office jet 5740 that says printer offline,
I have a printer office jet 5740 that says printer offline … read more
MikeW
MikeW
Owner/Operater Starlite Computers
Bachelor\u0027s Degree
103 satisfied customers
I have an HP Office Jet Pro 8600. When I use the autofeed to
I have an HP Office Jet Pro 8600. When I use the autofeed to scan or copy, the copies and scan images are streaked. How can I fix this? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,156 satisfied customers
I cant find office jet 3830 in the list of drivers to
I cant find office jet 3830 in the list of drivers to download ? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,156 satisfied customers
I just bought a HP laptop. I can not connect the HP
Hi I just bought a HP laptop. I can not connect the HP OfficeJET printer that I had previously to it. It says it has not driver; when I go to the utilities, it says it needs no driver … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
411 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x