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New computer hooked up printer don't know what to do next,

Customer Question
New computer hooked up...

New computer hooked up printer don't know what to do next

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

Hp f4200 2-3yrs

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Acer laptop windows10

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Today, trying to learn to print

Submitted: 1 year ago.Category: Printers
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Answered in 1 minute by:
9/14/2017
Technician: Viet - Printer Tech, Printer Technician replied 1 year ago
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 41,536
Experience: Troubleshoot printers, scanners, etc.
Verified

Hi,
I'm sorry about the issue. Is there any error or message?

Did you install the HP printer's driver / software for your new computer yet?
Please reply at the box below. Thank you,

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Customer reply replied 1 year ago
it was done when i got it
Technician: Viet - Printer Tech, Printer Technician replied 1 year ago

Is there any error or message when printing?

Are you currently able to print from the printer's glass (not printing from the computer)?

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Customer reply replied 1 year ago
the printer is fine i just don't know how to print with this computer
Technician: Viet - Printer Tech, Printer Technician replied 1 year ago

What happens when you click on File -> Print or menu / icon at upper right corner, then Print?

What are you trying to print?

Please reply at the box below. Thank you,

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Customer reply replied 1 year ago
where is file print
Technician: Viet - Printer Tech, Printer Technician replied 1 year ago

Usually at the upper left corner. If it's not there, can you click on the 3-dot icon at upper right corner, then click on Print?

Please reply at the box below. Thank you,

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Technician: Viet - Printer Tech, Printer Technician replied 1 year ago

How is it going?

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Technician: Viet - Printer Tech, Printer Technician replied 1 year ago

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,

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Shefin
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