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When I print a photo 8X10 on glossy paper, at the very end…

Customer Question
Hi, When I print...

Hi, When I print a photo 8X10 on glossy paper, at the very end the printer starts grinding and rips the paper

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

ET 2500

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC Windows 10

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Brand new printer 2nd time I use it

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

The colours are not like the picture on my computer

Submitted: 11 months ago.Category: Printers
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Answered in 20 minutes by:
9/14/2017
Technician: Tech Ben, Information Systems Manager replied 11 months ago
Tech Ben
Tech Ben, Information Systems Manager
Category: Printers
Satisfied Customers: 262
Experience: 15+ years of experience as an Information Systems Manager; responsible for overseeing computer and network systems, installation and maintenance, troubleshooting hardware and software issues, etc.
Verified

Thanks for choosing Just Answer.

I'm Kumar and I'll assist you today. Did you try rebooting the Printer?

To Reboot,

Unplug the Power Adapter.

Press and HOLD the power button for 60 seconds.

Plug the power cord but do not release HOLD.

Release HOLD and turn on the device.

Check if the issue is resolved.

Thanks,

Kumar

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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