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Brother J4510DW processsess page slower than a snail and…

Customer Question
Hi, Brother J4510DW...

Hi, Brother J4510DW processsess page slower than a snail and constantly syas :receiving data"

Technician's Assistant: What's the make/model number of your printer? How old is it?

J4510dw I do not remember but maybe 3 years

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC win 10 Pro

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I moved from LA to Atlsnta, I guess IT does not like Atlanta

Submitted: 11 months ago.Category: Printers
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Answered in 5 minutes by:
9/14/2017
Technician: Russell H., Printer and Office Tech replied 11 months ago
Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 12,967
Experience: 11+ yrs experience, inkjets & lasers, from huge to portable
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question. I need to ask a few questions about the current (Atlanta) setup:
Is the Brother printer on a wireless connection, or is it on a USB cable to the computer?

Can it still do a (one page) photocopy, at the usual speed?

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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11+ yrs experience, inkjets & lasers, from huge to portable

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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