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Cannot get printer to print emails, documents, etc. States…

Customer Question
Cannot get printer to...

Cannot get printer to print emails, documents, etc. States IP not connected.

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

HP office jet 4630 purchased Aug. 2015

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

IMac OSK Yosemite 10.10.5

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Modern went down---replaced yesterday

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

How co I connect and is there are a section in the manual that covers this? Also, is there a charge?

Technician's Assistant: You just pay a $5 deposit now and the rest only when you get a reply from the Printer Technician. All of this is 100% satisfaction guaranteed, so you can get a refund if you're not happy for any reason.

Will decline.

Submitted: 11 months ago.Category: Printers
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Answered in 1 minute by:
9/14/2017
Technician: Kamil Anwar, Technician replied 11 months ago
Kamil Anwar
Kamil Anwar, Technician
Category: Printers
Satisfied Customers: 7,053
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer.

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May i connect with you remotely to troubleshoot the issue directly? Thanks

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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