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Can't connect one MacBook Pro to 4630 printer, 4630 2 years…

Customer Question
Can't connect one MacBook...

Can't connect one MacBook Pro to 4630 printer

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

4630 2 years old

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Mac Sierra

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

No idea. change of user on computer

Submitted: 8 months ago.Category: Printers
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Answered in 1 minute by:
9/14/2017
Technician: Jason Jones, Technician replied 8 months ago
Jason Jones
Jason Jones, Technician
Category: Printers
Satisfied Customers: 18,730
Experience: 10+ years work experience.
Verified

Hello,

I am the person that will be helping you today. Before we begin, please, understand that responding to my questions does not cost more. Also, me responding does not cost more.

May I ask how the printer is connected to your system? (usb, wifi, network, etc)

I look forward to your response.

Thank you,
Jason

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John
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5,081
5,081 Satisfied Customers
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

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